In the unlikely event that you experience a problem please feel free to contact us by either of the ways below.
Resins Online QC
Robnor Resins Ltd
South Marston Park
Tel: 01793 823741
Fax: 01793 827033
Hours of business;
Monday to Thursday 0800am – 17.00pm
Friday 08.00am – 12.45pm
We are closed at Weekends and Bank Holidays.
We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. We accept the return of all items only if they are unopened and in their original condition. If you return goods, as detailed within 7 days, we will offer a refund less the carriage charge. A handling charge of 20% will be taken off the goods sale price. No refunds can be given after 7 days.
You can always return items if they are defective. Please note: we only accept returns of items that have been opened if they are defective. Please see "To return an item" below for details of how to return defective items to us.
To return an item:
Please enclose a note giving the reason for the return, wrap the package securely and send the package to the address below. In the case of a defective product, please provide a full description of the fault and return the defective item in its original box an send the item to the above address.
Please be aware that not all products are available from the same warehouse and we have facilities in both Swindon and Birmingham. If you do wish to collect your products you should contact our customer service number prior to placing your order to ensure collection can be made. Robnor Resins product are not available for collection.
Items you would like to buy online but cannot find:
If you would like to buy a Robnor Resins or John Burn product online but we do not currently offer that product via Resins-Online please contact customer services and will endeavour to make the product available to you.